If you are facing any issue while placing order, Please WhatsApp us on +923338665337 / Call us +923111 500 200 or Email us: abusudais.ali@gmail.com.

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FAQ’s

 

FAQ


1. How to place oarder on website


Follow the following steps to place order on our website.



  • Open the product in new Tab.

  •  Select the product size you require and hit the button "Add to Cart".

  •  Click continues shopping if you wish to add more products in the same order.

  •  Proceed to check out when you’re shopping is complete.

  •  Click on the "check out" button and fill in your information.

  •  Provide billing & shipping information.

  •  Choose cash on delivery.

  •  Finally click on the "Place order now" button.

  •  You have successfully booked order and will receive confirmation email.


2. How to track my order


As you place the order, customer is notified with a tracking code that is dedicated to the unique customer and the buyer is informed about the courier service through which your order is being shipped. Whenever you want to check the status of your order just visit our website and put your tracking code to check your order status.


3. What is the difference between Almadina account and Guest user


Website Account User: Our server saves all the required information of website account holder so they have no need to put their information repeatedly. Just visit the site, place order and your order is shipped with only few clicks without putting information again.
Guest User: Any person who wants to shop with us can use our website as a guest. You have to put your information each time you visit and our website will observe you as a new customer every time.


5. How I can cancel my order


If you have processed order with wrong size mistakenly or you are unsure about the product quantity ordered or there is any other discrepancy, you can cancel the order by calling at +923 111 500 200 or you can also email us at abusudais.ali@gmail.com before the order dispatch.


6. How much time does an order take to reach its destination?


We take 2 to 3 working days in normal circumstances to deliver the products throughout Pakistan.


7. How I can replace/exchange my online order


We offer two options for exchange/replace products


I. You can exchange our products at any Outlet Shop.
II. You can send it back to us through courier at address "G-289, Johar Town, Lahore,
Pakistan - PAKISTAN
" remember to inform us through Email at abusudais.ali@gmail.com or call at ++923 111 500 200 when you sent back product for replacement. The price tag should be intact to avail exchange facility, while exchange policy is applicable on the orders of accessories.


8. What happens if i receive damaged product


In such rare case, you will only need to call our help line +923 111 500 200. If the packaging of the product is crushed, then inform the courier personnel and do not sign on the receiving until your satisfaction. In 2nd scenario if the damaged product is packed from factory then we will take return of the damaged product and will deliver you a new one only on your one call at +923 111 500 200


9. What happens to the order if the person is not available at the delivery address?


If the person is not available at the given address then the delivery man visits the place 3 times in 4 to 5 days for order delivery and if the order remains undelivered then it is returned back to the company. After that new order should be placed.


10. Is my personal information protected?


All the information back and forth from the website is encrypted so snoopers could never access your personal information. Your information provided on website is totally secure and we only use it for order delivery, order payment or any further communication.


11. How to recover Almadina website account


You can retrieve the password simply by clicking on the forget password option under the create account tab. This portal will send a password recovery mail to the registered Email id from where you can recover your account.


12. How I can subscribe news letter


Subscribe to our newsletter if you want to remain updated with our latest offers and promotions. At the bottom of our home page there is a block mentioned, "Be the first to know" just put your email id there and you will be notified with a prompt message that you are successfully subscribed to our newsletter.