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At Almadina Store, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase due to an incorrect or damaged item, you may request a return or refund under the following conditions:
Eligibility for Return & Refund
We allow product exchanges or refunds in the following cases:
1) Wrong Product Received
- If the customer receives an incorrect product, they must return it to our warehouse.
- Once we receive the returned product, we will either dispatch the correct product or process a refund within 7 working days.
- The product must be unused, and the packaging should remain undamaged.
- The product must be sealed in its original packaging.
- The return must include all supporting documentation, including purchase receipt.
2) Damaged Product Received
- Customers may claim a refund if they receive a damaged product, but they must provide video proof.
- Customers are advised to record a video while unwrapping and unboxing the product from the delivery packaging. This video will serve as proof of receiving a damaged item.
- If a video proof is not provided, or if the video is recorded after the product has been unboxed, the customer will not be eligible for a refund.
Non-Returnable Items
To maintain hygiene and quality standards, the following items cannot be returned if the package has been opened:
- Zam Zam Water: Opened, consumed, or tampered-with products are not eligible for a refund.
- Dates: Opened, consumed, or expired products are not eligible for a refund.
Important Notes
- Do not accept the parcel if the seal is broken or shows signs of tampering.
- Return and refund requests will only be processed by Almadina Store.
- Items purchased from us cannot be returned at third-party or physical retail stores.
How to File a Claim?
If you received a faulty or wrong order, we are here to help. Please submit a claim request with us, and our team will resolve the issue as soon as possible.
For assistance, contact our customer support team at
support@almadinastore.pk
+92 3 111 5000 200
For further details, please refer to: