At Al Madina Store, we are committed to delivering high-quality Islamic products efficiently and securely.

Shipping Time & Processing

• Orders are processed within 1-2 business days after confirmation.
• Standard delivery takes 3-7 business days, depending on your location.
  

Shipping Rates & Charges

• Shipping costs are calculated at checkout based on the weight and destination.
• Free shipping is available on orders above a PKR 15000/-

Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS.
• You can track your order through our website or the courier’s tracking system.

Damaged or Lost Shipments

• If your package arrives damaged, contact us within 48 hours with photos of the damaged item.
• If your order is lost in transit, we will assist in resolving the issue with the courier.

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Cancellation & Refund Policy

Order Cancellation

• Orders can be canceled within 12 hours of placement for a full refund.
• Once shipped, cancellations are not possible.

Return & Refund Policy

• We accept returns within 7 days of delivery if the product is unused, unopened, and in original packaging.
• Perishable items such as dates and Zam Zam water are not eligible for return due to hygiene and safety reasons.
• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

Exchange Policy

• Defective or incorrect items can be exchanged within 7 days of delivery.
• Customers must provide proof (photo/video) of the issue before an exchange is approved.

Non-Refundable Items

• Opened food products (dates, honey, Zam Zam water)
• Personalized or custom-made items
• Gift cards

For any issues, contact our customer service at

support@almadinastore.pk  OR

+92 3 111 5000 200